Effective Date: 06/28/2026
These Terms & Conditions (“Terms”) govern your use of the OK Cleaning website and cleaning services. By using our website, requesting a quote, booking a service, or allowing OK Cleaning to provide cleaning services, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
OK Cleaning provides residential and commercial cleaning services in Bucks County, Montgomery County, and surrounding areas in Pennsylvania.
Services may include, but are not limited to:
Specific services, scope, availability, and pricing may vary depending on the property, condition, location, and customer request.
All quotes provided by OK Cleaning are estimates based on the information you provide, such as property size, number of rooms, number of bathrooms, type of service, condition of the property, pets, special requests, and photos, if provided.
Final pricing may change if:
OK Cleaning reserves the right to adjust the price before or during service if the actual scope is different from the original estimate.
If the customer does not agree to the adjusted price, OK Cleaning may decline to perform some or all of the service.
First-time cleanings may be priced as deep cleanings or may require additional time compared to recurring maintenance cleanings. This is common because the initial visit often requires more detailed work to bring the property to a maintainable condition.
Recurring cleaning prices may be lower after the first visit if the property is maintained regularly and remains within the expected condition.
OK Cleaning reserves the right to determine whether a property requires deep cleaning before recurring cleaning pricing can apply.
Appointments are subject to availability. A booking is not confirmed until OK Cleaning confirms it by phone, text, email, website message, or other written communication.
Customers are responsible for providing accurate contact information, service address, parking instructions, entry instructions, alarm codes, gate codes, pet information, and any special instructions before the appointment.
If we cannot access the property at the scheduled time, cancellation or lockout fees may apply.
To allow our team to clean efficiently and safely, customers should prepare the property before the appointment by:
OK Cleaning is not responsible for delays, incomplete work, or additional charges caused by lack of preparation, unsafe conditions, or inaccurate information.
The customer must provide safe and timely access to the property. Access may be provided by:
If our team cannot enter the property within a reasonable time, the appointment may be treated as a lockout or late cancellation, and a fee may apply.
OK Cleaning is not responsible for issues caused by incorrect access instructions, malfunctioning locks, building restrictions, missing keys, or unavailable contacts.
Customers must inform OK Cleaning about any pets in the property before the appointment.
Friendly pets may remain in the home if safe, but OK Cleaning may ask that pets be secured during service. Aggressive, anxious, or unsafe animals must be secured before our team arrives.
OK Cleaning is not responsible for pets escaping, hiding, becoming stressed, or reacting unexpectedly unless directly caused by proven negligence from our team.
For safety reasons, OK Cleaning may refuse or stop service if a pet creates an unsafe condition.
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, email system, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.
OK Cleaning reserves the right to refuse or stop service if the property is unsafe, unsanitary, or outside the agreed scope.
OK Cleaning may provide standard cleaning supplies and equipment unless otherwise agreed.
If the customer requests that we use specific products, tools, or equipment provided by the customer, the customer is responsible for ensuring those products are safe and suitable for the surfaces being cleaned.
OK Cleaning is not responsible for damage caused by customer-provided products, tools, equipment, or incorrect product instructions.
Eco-friendly products may be available upon request, but availability is not guaranteed unless confirmed before the appointment.
OK Cleaning makes reasonable efforts to provide high-quality cleaning services. However, results may vary depending on the condition, age, material, maintenance history, and existing damage of surfaces.
We cannot guarantee removal of:
Cleaning improves the condition of surfaces but does not restore damaged or worn materials to new condition.
Customers must report any damage, breakage, or service concern within 24 hours after the cleaning is completed.
OK Cleaning will review reported issues and may request photos, videos, access to inspect the property, or other relevant information.
OK Cleaning is not responsible for:
If OK Cleaning accepts responsibility for damage, our liability may be limited to repair, replacement, service credit, or refund, at our discretion and subject to reasonable proof.
OK Cleaning does not accept responsibility for cash, jewelry, collectibles, heirlooms, documents, medications, electronics, or other valuables left unsecured.
Customer satisfaction is important to us. If you are not satisfied with a completed cleaning, please contact us within 24 hours after service and provide details and photos if possible.
If the concern is related to the agreed cleaning scope, OK Cleaning may offer, at its discretion:
We do not offer refunds or re-cleans for issues reported after 24 hours, for areas outside the agreed scope, or for conditions that could not reasonably be cleaned due to surface damage, buildup, clutter, lack of access, or safety concerns.
A re-clean does not include new tasks or areas that were not part of the original service.
Customers must provide at least 24 hours notice to cancel or reschedule an appointment.
If the customer cancels, reschedules, or denies access with less than the required notice, OK Cleaning may charge a cancellation fee of $50
If our team arrives and cannot access the property, the appointment may be considered a lockout, and a lockout fee may apply.
Repeated cancellations, rescheduling, or lockouts may result in refusal of future service.
OK Cleaning makes reasonable efforts to arrive within the scheduled arrival window. However, arrival times may be affected by traffic, weather, parking, previous appointments, staffing, or other circumstances.
We will do our best to notify the customer of significant delays.
A delayed arrival does not automatically entitle the customer to a discount, refund, or cancellation without fee.
Payment is due according to the terms agreed before service. Unless otherwise agreed, payment may be due on the day of service or immediately after completion.
Accepted payment methods may include:
OK Cleaning may require a deposit, card on file, or prepayment for certain appointments, including first-time cleanings, deep cleanings, move-in/move-out cleanings, post-construction cleanings, large homes, commercial services, or customers with prior payment issues.
Late payments may result in late fees, cancellation of future appointments, collection efforts, or refusal of future service.
Customer agrees to pay reasonable costs associated with collecting unpaid balances, where allowed by law.
Recurring cleaning services may be scheduled weekly, bi-weekly, monthly, or on another agreed schedule.
Recurring pricing is based on regular maintenance and expected property condition. If the property condition changes significantly, if appointments are skipped, or if additional work is needed, OK Cleaning may adjust pricing or require a deeper cleaning.
OK Cleaning may change recurring appointment times, assigned cleaners, or pricing with reasonable notice.
Either the customer or OK Cleaning may cancel recurring service at any time, subject to the cancellation policy.
OK Cleaning may review and adjust recurring cleaning prices from time to time, including annually, due to changes in labor costs, supplies, fuel, insurance, taxes, operating expenses, service scope, or property condition.
We will notify customers before any new recurring price takes effect. If a customer does not agree with the updated price, they may cancel future recurring services according to our cancellation policy.
Commercial cleaning terms may vary depending on the business type, property size, frequency, scope, insurance requirements, access, and contract terms.
For commercial clients, a separate written agreement may apply. If there is a conflict between these Terms and a signed commercial agreement, the signed commercial agreement controls.
OK Cleaning reserves the right to refuse, cancel, or stop service if:
Accepted payment methods may include:
If service is stopped due to customer conduct, unsafe conditions, or inaccurate information, fees may still apply.
Customers agree to provide a safe working environment for OK Cleaning employees, contractors, and representatives.
Our team may refuse to clean areas that are unsafe, difficult to access, or likely to cause injury or damage.
Customers may not request our team to perform work that violates safety standards or is outside the normal scope of cleaning services.
Customers may not directly hire, solicit, or engage OK Cleaning employees, contractors, or cleaners for private cleaning services outside of OK Cleaning during the service relationship and for 12 months after the last service date.
If a customer directly hires or solicits an OK Cleaning cleaner outside of OK Cleaning, the customer may be responsible for a referral or placement fee of $1,500, where allowed by law.
You agree not to use our website for unlawful purposes or in a way that may damage, disable, overload, or interfere with the website.
You may not:
OK Cleaning reserves the right to restrict access to the website if misuse is suspected.
All content on the OK Cleaning website, including text, design, graphics, logos, images, icons, service descriptions, and branding, is owned by or licensed to OK Cleaning unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.
If you provide a review, testimonial, comment, photo, or feedback, you grant OK Cleaning permission to use it for marketing, advertising, website content, social media, and business purposes.
We may display your first name, initials, general location, review text, rating, and submitted photos unless you request otherwise.
You agree not to submit false, defamatory, abusive, or misleading reviews or content.
Our website may link to third-party websites, including Google Maps, social media platforms, payment processors, review websites, and advertising platforms.
OK Cleaning is not responsible for third-party websites, services, content, policies, or practices.
OK Cleaning does not guarantee that services will always be available in every location or at every requested time.
We may modify, suspend, or discontinue services, service areas, pricing, or website features at any time.
To the fullest extent permitted by law, OK Cleaning is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website or services.
Our total liability for any claim related to a cleaning service is limited to the amount paid by the customer for the specific service giving rise to the claim, unless otherwise required by law.
Some limitations may not apply where prohibited by law.
You agree to defend, indemnify, and hold harmless OK Cleaning, its owners, employees, contractors, representatives, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from:
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.
OK Cleaning may update these Terms from time to time. The updated version will be posted on this page with a new effective date.
Your continued use of our website or services after changes are posted means you accept the updated Terms.
If you have questions about these Terms & Conditions, please contact us:
OK Cleaning
Email: info.okcleaning.llc@gmail.com
Phone: +1 (786) 860-4956
Website: okcleaning.co
Service Area: Bucks County and Montgomery County, Pennsylvania
