Privacy Policy

We may collect the following types of information:

Personal Information You Provide

When you fill out a form, request a quote, book a cleaning, call us, text us, email us, or communicate with us through our website or social media, we may collect:

• Name
• Phone number
• Email address
• Details about your property
• Type of cleaning requested
• Preferred cleaning date and time
• Information about pets, parking, entry instructions, or special requests
• Payment-related information, if applicable

Website and Technical Information

When you visit our website, we may automatically collect limited technical information, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website or search engine
• General location information, such as city or region
• Website interactions, including clicks, form submissions, and phone/email clicks

This information helps us understand how people use our website and improve our services.

We may use your information to:

• Respond to quote requests
• Schedule and provide cleaning services
• Contact you about your booking
• Send confirmations, reminders, updates, and service-related messages
• Provide customer support
• Estimate pricing based on your property and service details
• Improve our website, services, and customer experience
• Process payments, if applicable
• Send promotional messages, special offers, or follow-ups, where allowed by law
• Maintain internal business records
• Protect our business, employees, contractors, customers, and property
• Comply with legal obligations

We do not sell your personal information.

By submitting your contact information to OK Cleaning, you agree that we may contact you by phone, text message, or email regarding your quote request, booking, service updates, reminders, follow-ups, and customer support.

Standard message and data rates may apply. You may opt out of promotional text messages at any time by replying “STOP” or by contacting us directly. Service-related messages may still be sent when necessary to complete or manage your booking.

Our website may use cookies, pixels, tags, and similar technologies to:

• Improve website performance
• Understand visitor behavior
• Measure marketing effectiveness
• Track form submissions, phone clicks, email clicks, and other website interactions
• Show relevant ads or remarketing campaigns

We may use tools such as:

• Google Analytics
• Google Tag Manager
• Google Ads
• Meta Pixel / Facebook Pixel
• Other advertising or analytics tools

These third-party tools may collect information according to their own privacy policies.

You can control cookies through your browser settings. However, disabling cookies may affect how some parts of the website function.

We may share your information only when necessary for business operations, including with:

• Cleaning team members, employees, or contractors who need the information to provide service
• Payment processors
• Website hosting providers
• CRM, scheduling, email, SMS, analytics, or marketing service providers
• Professional advisors, such as accountants, attorneys, or insurance providers
• Government authorities, regulators, or law enforcement when required by law
• Parties involved in a business transfer, merger, sale, or reorganization

We do not sell, rent, or trade your personal information to third parties for their own direct marketing purposes.

In some cases, photos or videos may be taken or requested for quality control, proof of service, damage documentation, before-and-after comparisons, staff training, marketing, or dispute resolution.

We will not publicly post photos or videos that clearly identify your home, address, personal belongings, family members, children, or private information without your permission.

By sending us photos or videos, you confirm that you have the right to share them with us and allow us to use them for service-related purposes.

If payment is collected online or through a third-party payment processor, payment information may be handled by that third-party provider. OK Cleaning does not store full credit card numbers unless specifically stated otherwise by the payment processor.

Payment providers may collect and process payment information according to their own privacy policies.

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, email system, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.

If we become aware of a data breach involving personal information, we will take appropriate steps as required by applicable law.

We keep personal information only as long as reasonably necessary for business, legal, accounting, insurance, customer service, and operational purposes.

For example, we may keep quote requests, service records, invoices, messages, photos, and related communications to manage customer relationships, resolve disputes, maintain business records, and comply with legal obligations.

You may contact us to:

• Request access to the personal information we have about you
• Ask us to correct inaccurate information
• Ask us to delete certain information, where legally possible
• Opt out of promotional messages
• Ask questions about how your information is used

We may need to verify your identity before processing certain requests.

Please note that we may need to keep certain information for legitimate business, legal, tax, insurance, dispute resolution, or security purposes.

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take reasonable steps to delete it.

Our website may contain links to third-party websites, such as Google Maps, review platforms, social media pages, payment providers, or advertising platforms.

We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing information to them.

If you leave a review, testimonial, comment, or feedback about OK Cleaning, we may display it on our website, social media, advertising materials, or other marketing channels.

We may use your first name, initials, general location, rating, and review text unless you ask us not to. We will not publish sensitive personal information without your permission.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

OK Cleaning
‍Email: info.okcleaning.llc@gmail.com
Phone: +1 (786) 860-4956
Website: okcleaning.co
Service Area: Bucks County and Montgomery County, Pennsylvania